Klientele is the best patient operations platform for private practices wanting to complement (not replace) their EHR with intake, care coordination, retainer/subscription billing, and a patient portal — SimplePractice and TherapyNotes are better if you also need integrated clinical notes and EHR functionality.
Private medical practices use an EHR for clinical records but often struggle with operational overhead: patient intake, appointment coordination, care team communication, subscription billing (for concierge and DPC models), and patient-facing invoicing. Most practices bolt on Calendly + Stripe + email — losing HIPAA compliance and audit continuity in the process.
We built Klientele. We still tell you when a competitor is the better fit for your specific situation.
| Platform | Best for | Weakness | Starting price |
|---|---|---|---|
Klientele 2026 · Bengaluru, India | Practices wanting operations + subscription billing + patient portal alongside their EHR | Not an EHR — no integrated clinical notes, e-prescribing, or ICD coding | ₹3,999-₹29,999/mo (BAA on Agency) |
SimplePractice 2013 · Santa Monica, CA | Mental health, physical therapy, small solo/group practices needing EHR + billing + portal | Multi-specialty large practices; retainer/subscription billing depth | USD 39/mo (Starter) |
TherapyNotes 2010 · Horsham, PA | Behavioral health practices needing purpose-built EHR + billing + scheduling | Non-behavioral-health specialties | USD 59/user/mo (Standard) |
DrChrono 2009 · Sunnyvale, CA | iPad-first practices needing EHR + billing + scheduling in one | Multi-provider workflow complexity | Custom (typically USD 99+/provider/mo) |
If you already have an EHR (Epic, Athenahealth, eClinicalWorks), Klientele complements it with operations + patient portal + subscription billing. If you need EHR + operations in one, choose SimplePractice or TherapyNotes.
Fee-for-service + insurance: any platform. Concierge / DPC / subscription / membership: Klientele's retainer engine is strongest. Cash-pay with complex packages: Klientele or SimplePractice.
No — Klientele is a patient operations platform, not an EHR. Use it alongside your existing EHR (Epic, Athenahealth, Practice Fusion, eClinicalWorks) for the operational layer: intake forms, patient portal, subscription/concierge billing, care coordination, HIPAA-compliant audit trails.
Klientele's healthcare template ships with HIPAA-aligned defaults: audit logging on all state changes, role-based access control, encryption at rest and in transit, configurable data retention. A signed Business Associate Agreement (BAA) is available on the Agency tier. Full SOC 2 Type II and formal HIPAA compliance audit are on the 2026 roadmap.
14 days. Every feature unlocked. No credit card.