What to include
A good report gets a fix on the first reply. Tell us:
- your workspace name and the email you sign in with;
- what you did, what you expected and what happened instead;
- the record's number if there is one (for example TK-2026-0142 or an invoice number), and roughly when it happened, with your time zone;
- the exact error message, and a screenshot if you have one.
For the Claude connector, also tell us where you use Claude (web, Desktop, mobile or Claude Code), what you asked, and the tool name or error Claude showed.
Never send a password, an API key or a sign-in token. We will never ask for one.
Disconnect Claude or another AI app
In Klientele, open Settings → Security → Connected apps and choose Disconnect. The app loses access at once; to use it again, connect it and sign in again. A workspace admin can disconnect any member's app under Configuration → Integrations → Connected apps, or switch API access off for everyone under Configuration → Advanced. Changing your password also disconnects all of your apps.
Setup, prompts and troubleshooting are in Connect Klientele to Claude. What the connector passes on and stores is in our privacy policy.
Your data
To export your data, correct it or have it deleted, email [email protected]. We respond within 7 working days.
Is the connector up? Open mcp.klientele.io/healthz. It answers ok when the connector is running.