Klientele is built around the work that happens after the sale. Each pillar earns its place — nothing extra, nothing missing. This page is the long-form tour.
A system, not a checklist.
Intake, Execution, and Delivery run in sequence. Visibility observes the whole loop. Configuration governs everything underneath.
Every request, every channel — one inbox.
Tickets, feature ideas, email, embeddable widget, public API. Klientele captures requests from wherever they come and routes them into one prioritised queue.
Severity, complexity, clarity, deadline. Every ticket carries the metadata your team needs to triage in seconds.
A scoring matrix (value, reach, fit, effort, risk) auto-assigns priority bands. Roadmap from data, not opinions.
Drop one script tag on any site. Customers raise tickets without leaving your product. Origin-locked, rate-limited.
A dedicated inbound address per workspace. Postmark-backed. Replies thread automatically. Attachments preserved.
Create, retrieve, and update tickets programmatically. Server keys, scoped permissions, 120 req/min standard.
Migrate from your existing tool with column mapping, validation, and per-row error reports.
Plan honestly. Ship predictably.
Projects, sprints, and weekly capacity planning. Klientele helps teams commit to the work they can actually do — and shows why when they can't.
Fixed price, hourly, or retainer-backed. Track estimated vs. actual hours and budget against each.
Time-boxed iterations with velocity targets. Tickets and feature requests scheduled into sprints with auto-transitions.
40 hours, broken honestly: meetings, context-switch, deployment, buffer, productive. Allocate the remaining 22h to specific work.
Single or multi-assignee. Block/blocked-by relationships. SLA-aware so dependencies don't hide your real deadline.
33 WebSocket event types push state changes to every workspace member instantly. No refresh-and-pray.
One-click logging or stopwatch. Billable / non-billable. Locks after invoicing. Auto-rounds to your workspace increment.
From logged hour to paid invoice, on autopilot.
Retainers reconcile themselves. Invoices generate themselves. The path from time entry to payment is one continuous workflow.
Monthly hours @ rate = monthly fee. Rollover hours with caps. Auto-renew. Custom billing dates. Multi-project.
Draft → sent → paid → overdue. Pull from time entries, retainers, or one-off line items. PDF export. Email-send via template.
30/60/90 day terms. Automatic overdue tracking. Reminder cadence per workspace.
Severity-mapped SLA hours from the industry template. Hourly cron checks for breaches. Email + push alerts before, not after.
Subscriptions, webhooks, plan changes, failed-payment recovery. Indian operations stop fighting the payment rails.
Every status change, every retainer hour, every invoice send — audited with integrity-hashed chain for compliance.
Real-time. Role-aware. Audit-ready.
A CEO needs revenue. A CTO needs SLA compliance. A developer needs their queue. Klientele shows each role what they need — and only what they need.
Admin, CFO, CTO, CEO, Developer, Business Analyst, Client. Six curated widget sets. No generic "executive view" theatre.
33 WebSocket event types broadcast workspace state to every connected dashboard. No polling. No staleness.
Estimated vs. actual on every ticket. Root cause tagged. A learning loop your team actually uses.
Email or push. Per-user preferences. Your team finds the data; they don't hunt for it.
IP, user-agent, severity, hash chain for tamper detection. Compliance-ready out of the box.
Tickets by severity / status / assignee. Time entries by client / project / person. Invoice aging. CSV + PDF.
Built for your industry. Owned by your business.
Industry templates pre-load terminology, SLA defaults, workflows, and compliance settings. Override anything. Customise everything. Generate templates for verticals we haven't named yet.
Legal, healthcare, agencies, consulting, SaaS support, vet clinics — six verticals, each pre-configured end-to-end.
Describe your business. Claude generates a workspace template in under a minute. Refine up to three times before applying.
Define fields on tickets, projects, clients, features. Types: text, list, select, date, boolean, number. Required, conditional, visible-per-role.
Rename Ticket → Matter. Severity → Urgency. Status labels per workflow stage. Every UI string respects the template.
Critical / High / Medium / Low → hours. Plus business hours (timezone-aware) so SLAs don't fire at 3am Saturday.
Logo, colour, sender name on outbound email. Client portal styled to match your firm, not ours.
Pick a template. Invite your team. Plug in your clients. Be operating on day one.