Klientele is built around the work that happens after the sale. Each pillar earns its place — nothing extra, nothing missing. This page is the long-form tour.
A system, not a checklist.
Intake, Execution, and Delivery run in sequence. Visibility observes the whole loop. Configuration governs everything underneath.
Every request, every channel — one inbox.
Requests, ideas, email, embeddable widget, public API. Klientele captures requests from wherever they come and routes them into one prioritised queue.
Severity, complexity, clarity, deadline. Every request carries the metadata your team needs to triage in seconds.
A scoring matrix (value, reach, fit, effort, risk) auto-assigns priority bands. Roadmap from data, not opinions.
Drop one script tag on any site. Customers raise requests without leaving your product. Origin-locked, rate-limited.
A dedicated inbound address per workspace. Postmark-backed. Replies thread automatically. Attachments preserved.
Create, retrieve, and update requests programmatically. Server keys, scoped permissions, 120 req/min standard.
Migrate from your existing tool with column mapping, validation, and per-row error reports.
Plan honestly. Ship predictably.
Projects, work cycles, and weekly capacity planning. Klientele helps teams commit to the work they can actually do — and shows why when they can't.
Fixed price, hourly, or retainer-backed. Track estimated vs. actual hours and budget against each.
Time-boxed iterations with velocity targets. Requests and ideas scheduled into cycles with auto-transitions.
40 hours, broken honestly: meetings, context-switch, deployment, buffer, productive. Allocate the remaining 22h to specific work.
Single or multi-assignee. Block/blocked-by relationships. SLA-aware so dependencies don't hide your real deadline.
33 WebSocket event types push state changes to every workspace member instantly. No refresh-and-pray.
One-click logging or stopwatch. Billable / non-billable. Locks after invoicing. Auto-rounds to your workspace increment.
From logged hour to sent invoice, on autopilot.
Retainers reconcile themselves. Invoices generate themselves. The path from time entry to a sent, tracked invoice is one continuous workflow.
Monthly hours @ rate = monthly fee. Rollover hours with caps. Auto-renew. Custom billing dates. Multi-project.
Draft → sent → paid → overdue. Pull from time entries, retainers, or one-off line items. PDF export. Email-send via template.
30/60/90 day terms. Automatic overdue tracking. Reminder cadence per workspace.
Severity-mapped SLA hours set for your industry. Hourly checks for breaches. Email + push alerts before, not after.
Record part-payments and settlements against any invoice. Partial, paid, and overdue states stay reconciled with your retainer balances. You collect through your own bank or gateway today; in-invoice collection via Razorpay is on the roadmap.
Every status change, every retainer hour, every invoice send — audited with integrity-hashed chain for compliance.
Real-time. Role-aware. Audit-ready.
A CEO needs revenue. A CTO needs SLA compliance. A developer needs their queue. Klientele shows each role what they need — and only what they need.
Admin, CFO, CTO, CEO, Developer, Business Analyst, Client. Six curated widget sets. No generic "executive view" theatre.
33 WebSocket event types broadcast workspace state to every connected dashboard. No polling. No staleness.
Estimated vs. actual on every request. Root cause tagged. A learning loop your team actually uses.
Email or push. Per-user preferences. Your team finds the data; they don't hunt for it.
IP, user-agent, severity, hash chain for tamper detection. Compliance-ready out of the box.
Requests by severity / status / assignee. Time entries by client / project / person. Invoice aging. CSV + PDF.
Built for your industry. Owned by your business.
Your workspace arrives with the terminology, SLA defaults, workflows and compliance settings your trade expects. Override anything. Customise everything. Not on our list? Tell us what you do and we configure it.
Legal, healthcare, agencies, consulting, SaaS support, vet clinics — six verticals, each pre-configured end-to-end.
Tell us what your business does and your workspace arrives configured — the right vocabulary, statuses, SLAs and custom fields. Adjust anything before you commit to it.
Define fields on requests, projects, clients, ideas. Types: text, list, select, date, boolean, number. Required, conditional, visible-per-role.
Request → Matter. Severity → Urgency. Status labels per workflow stage. Every screen speaks your trade's language.
Critical / High / Medium / Low → hours. Plus business hours (timezone-aware) so SLAs don't fire at 3am Saturday.
Logo, colour, sender name on outbound email. Client portal styled to match your firm, not ours.
Pick your industry. Invite your team. Plug in your clients. Be operating on day one.