Start free for 14 days. Pick a plan when you're ready. Pay monthly or annually in INR. Prices shown exclude any local taxes that may apply. Cancel any time. We bill what we promise — no hidden seats, no overage gotchas.
All prices in INR. Prices shown exclude any local taxes that may apply. Billing is in INR today. External requests = API + widget + email sources only — manual + portal requests are always free.
Picking the right plan
What plan fits your business.
Klientele's plans are sized mainly by team and client count. These illustrative examples show how different practices fit the plans.
Legal · 4 peopleTeam
A small commercial litigation practice
Three attorneys and a paralegal serve about 30 active matters across 25 clients. Team plan covers all four seats, retainers, and invoicing, with Partner, Associate, and Paralegal roles from the legal template. The tamper-evident audit log is on Agency.
Marketing agency · 5 peopleTeam
A small creative agency
An account manager, a strategist, two creatives, and a producer serve 40 retainer clients. Team plan covers five seats, 50 clients, capacity planning, retainers, and invoicing.
Technology · 1 founderSolo
A solo founder doing client support
One person running the company. ~120 requests a month through the widget on their website. Solo covers it (200 external requests a month). Invoicing is included; upgrade to Team for email intake and retainers.
Healthcare · 12 peopleAgency
A multi-practitioner clinical group
Eight clinicians plus a front desk and three admin staff. Agency plan covers up to 20 seats, Clinician, Front Desk, and Billing Specialist roles from the healthcare template, and the tamper-evident audit log.
Consulting · 5 peopleTeam
A boutique strategy consultancy
Five consultants on engagements with 15 enterprise clients. Team plan covers five seats, retainers, invoicing, time tracking, and executive dashboards.
Vet clinic · 3 peopleTeam
A two-vet practice with reception
Two vets and a receptionist. Team plan covers three seats with Veterinarian and Receptionist roles from the vet-clinic template, plus billing pet owners. Solo includes invoicing but is a single seat, so a clinic with front-desk staff starts on Team.
Feature comparison
What's in every plan.
Feature
Trial
Solo
Team
Agency
Capacity
Team members (seats)
1
1
5
20
AI agents (free, not seats)Active AI agents that work as members of your workspace through Claude. Each has its own role and answers to one person. Paused agents do not count.
1
2
5
20
Clients
10
10
50
Unlimited
Storage
5 GB
5 GB
25 GB
100 GB
External requests / mo
50
200
5,000
25,000
Included on every plan
Client portalClients log in to raise requests, follow open work, and sign off deliverables and milestones.
Workflow with required stepsStatuses from your industry template, with details that must be filled in before work moves on.
SLA alertsDue dates from your template's SLA hours, with alerts before a deadline and when one is missed.
Roles and permissionsRoles named for your trade, editable across 136 permissions, with no extra charge for custom roles.
Data scopingLimit what a person sees to specific clients, projects, or groups.
Time trackingLog time by hand or with a timer, billable or non-billable.
MilestonesBreak work into milestones your client can sign off in the portal.
NotificationsEmail, in-app, and push notifications, with per-person preferences.
WebhooksSigned webhooks that tell your other systems when something changes.
Activity historyEvery status change on a request is kept on its record.
Intake
Embeddable widgetA snippet you drop into your client-facing site or app. Clients submit requests directly from a floating widget — no login, no separate portal.
Public APICreate, read, and update requests from your own tools via a workspace-scoped API key — for teams that want work to flow in from Slack, a CRM, or an internal system.
Email-to-request inboxEvery workspace gets a dedicated address. Forward or CC it and the message becomes a request automatically, matched to a client by sender address (a client contact) or domain; replies thread onto the request they answer.
CSV bulk importBring an existing backlog in at once — map CSV columns to your fields (including any custom fields you define) and import up to 100 rows per file.
Execution
Work cyclesGroup requests into time-boxed cycles with their own start and end dates, so you can plan and report on work in batches instead of one item at a time.
DeliverablesTrack discrete work products tied to a project or client — a document, a file, a milestone — separately from requests, so delivery status is visible without digging through a list of open work.
Weekly capacity planningSet each team member's weekly available hours (minus meetings, context-switching, urgent buffer) and see real utilisation against it — spot overload before a deadline slips.
Delivery
RetainersTrack monthly retainer hours per client, with automatic rollover of unused hours (up to a cap you set) and status changes as the retainer period expires or renews.
Invoices + paymentsGenerate itemized invoices with tax and discount calculations, download them as PDF, and record payments against them — plus the accounts-receivable view of what clients still owe.
Priority Email SupportFaster response times on support requests than the standard queue — a service-level commitment from our team, not a product feature.
Dedicated success contactA named point of contact at Klientele who knows your workspace, rather than a shared support queue — a service-level commitment, not a product feature.
Visibility
Executive dashboardsRole-specific views for people who don’t work requests day to day — revenue and margin for finance, delivery health and estimation accuracy for operations, a blended view for leadership.
Advanced analyticsDeeper reporting beyond the standard dashboard: a client performance view with the health of each client, filtered by period, client, project and person.
Workspace audit logA tamper-evident, integrity-hash-chained record of every change across the workspace — who did what, when — filterable and exportable as CSV or PDF. Built for teams that need to prove what happened, not just see it.
Full workspace export (JSON + CSV)One click, one ZIP: every request, client, project, and invoice in your workspace, one JSON + one CSV per record type. Every report also downloads as CSV or PDF. Your data is never locked in.
Configuration
Custom fieldsAdd your own fields to requests, clients, projects, and more — text, number, date, dropdown, or multi-select — so every screen carries the details your business actually tracks.
Widget → project routingConfigure the embeddable widget to land submissions directly in a specific project, instead of an unassigned queue — useful when one widget serves multiple concurrent engagements.
Firm brandingUpload your logo once and it appears on the client portal, on emails and on invoice and credit-note PDFs. Set the portal accent colour and welcome message for every client, or differently for one client.
Portal on your own domainServe the client portal at an address you own, such as portal.yourfirm.com. You add two DNS records; Klientele verifies them and the portal answers on that address with its own certificate.
External request overage
The honest answer about going over the cap.
External requests are the ones that arrive via API, widget, or email — they cost us real money to process. Manual requests you create in the app, or that come through the client portal, are always free and never count toward the cap.
If you go over the monthly cap on a paid plan, we keep accepting requests — your business never gets blocked. We bill a per-thousand overage at the end of the cycle:
solo · ₹1,000 per extra 1,000 requests
team · ₹500 per extra 1,000 requests
agency · ₹300 per extra 1,000 requests
You also get a 15-day grace period after the first time you go over — long enough to decide if you want to upgrade or stay where you are. We email you when you reach 90% of your monthly cap.
Quick answers
Pricing, answered.
Is there really a free trial?
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Yes. 14 days, every plan feature unlocked, no credit card. You only enter billing when you decide to continue past day 14. Caps apply during the trial: 1 seat, 10 clients, 50 external requests a month.
How do I pay? What currencies do you support?
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Billing is in INR today, by card, UPI, netbanking, or wallet. International customers can pay in INR with an international card. Prices shown exclude any local taxes that may apply.
Who takes a seat?
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Everyone on your staff who signs in to the workspace takes a seat: owners, practitioners, front desk, billing and support staff alike. Your clients' portal logins never take a seat; inviting clients to the portal needs the Team or Agency plan today.
Can I switch plans up or down?
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Anytime. An upgrade takes effect immediately and starts a new billing cycle at the new plan's price. A downgrade takes effect at the end of the current billing cycle. Annual billing is optional.
What happens if I cancel?
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Your workspace stays fully available until the end of the period you have paid for. On every plan you can download a complete archive of your workspace at any time, as JSON and CSV in a zip file. Data is yours, always.
Do you have annual billing? Discounts?
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Yes. Switch the toggle above the plans to annual and you pay for ten months instead of twelve — two months free on every tier, including Agency. Monthly stays available on all plans if you would rather not commit. Larger bespoke contracts come with negotiated terms.
What counts as an "external request"?
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Any request created via the public API, the embeddable widget, or email-to-request. Manual requests created by your team inside the app, and requests created by clients via the portal, are always free and never count toward the cap.
Bespoke
Need more than 20 seats?
We work with larger service businesses on bespoke contracts — more seats and negotiated terms. Tell us what you need and we'll say plainly what the product does today.