Blog · Field notes

Writing about operating a service business.

Long-form notes from the team building Klientele — on running a service business, getting the post-sales right, and the soft edges of service software.

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Field notes

Sales is hard. Post-sales is harder.

Winning the client is one battle. Delivering on it — the requests, the deadlines, the retainers, the invoices, the client asking where things stand — every week, for every client, is a bigger one. Very little software is built honestly for it.

1 May 20267 min read

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