Long-form notes from the team building Klientele — on running a service business, getting the post-sales right, and the soft edges of service software.
The origin story. Why Codefree didn't ship an early version to outside users, the order we built Klientele in, and what running our own client work on it for more than a year changed about the product.
Codefree's own story as a software and IT services firm: why our honest estimates kept missing, the five multipliers we now apply to every piece of work, and why small jobs get more buffer than medium ones.
Jira, Toggl, QuickBooks and a shared spreadsheet: the stack Codefree ran its own client work on before we built Klientele. Where it leaked, why we needed a Monday meeting to hold it together, and what replaced it.
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