01 / Intake
Intake
Widget embedded on your product. API for programmatic ticket creation from your app. Email-to-ticket. CSAT survey on close auto-creates a follow-up if rating is low.
Customer-facing tickets that feed straight into the same queue your engineering team works from. SLAs that don't fire at 3am. A feedback loop that actually closes.
Most SaaS support stacks are a tool sprawl: Intercom for chat, Zendesk for tickets, Linear for engineering, Productboard for feedback, a Slack channel for the urgent stuff. The result is a feedback loop that never closes. Klientele unifies customer tickets, feature requests, and engineering signal in one workspace — so customer-facing insight reaches the people building the product, not the void of a Slack thread.
Times a customer issue gets re-asked because context lives in Slack
Of support tickets that contain a product insight engineering never sees
Tools the average growth-stage SaaS uses to ticket + chat + feature-request
Every Klientele workspace ships with this template pre-applied. Override anything; every layer is editable from day one.
Terminology overrides apply across the entire workspace — inbox, sprint board, invoice headers, audit log entries, and email notifications.
Audit log retention configurable for compliance-sensitive customers. API-key-scoped access for programmatic ticket creation.
Every Klientele platform pillar adapts to your industry. Here's how each plays in saas support teams.
Widget embedded on your product. API for programmatic ticket creation from your app. Email-to-ticket. CSAT survey on close auto-creates a follow-up if rating is low.
Severities tie to SLA timers. Agents see breach-risk tickets surfaced first. Feature requests scored and prioritised for engineering review — same workspace, same queue.
Not the central pillar for SaaS support — but Klientele handles enterprise invoicing for premium-tier customers via the retainer flow. Standard customers stay on your existing billing system.
Head of support sees open-by-severity + CSAT + NPS. Engineering sees the feature-request pipeline + bug funnel. Customer success sees per-account ticket history + health score.
Pre-configured for support workflows. Adjust severity mapping, escalation routing, customer tier tagging per your product.
Four specific scenarios pulled from how saas support teams actually use Klientele day-to-day.
Open the support dashboard. 47 tickets open. Three breaching SLA. Two from enterprise accounts. CSAT trending up after last week's changes. Reassign the breach-risk three to senior agents. Total time: 5 minutes.
Open my queue. Six tickets assigned. Klientele shows breach-risk first, then by severity. Open #1: I can see customer's plan, MRR, last 5 tickets, and the linked feature request someone else attached. Reply with context, not from scratch.
Open the feature request board. 23 requests this sprint, scored by value + reach. Top three are from customers paying ₹5L+ ARR. Move them to the active sprint, link them back to the originating tickets. Customers get auto-notified when shipped.
Open Acme Corp account view. 12 tickets last quarter, all resolved. Two feature requests delivered. CSAT 4.6/5. One open enhancement. Generate the QBR PDF. Send. Total time: 7 minutes for what used to take an afternoon.
“We replaced our service desk with Klientele's widget and API. Customer-facing tickets feed straight into the same queue our engineering team works from. The feedback loop is one tool now.”
Most SaaS support teams start on Team (₹11,999/mo) — 5 agents, 5,000 external tickets/month, full API + widget. Scale to Agency at 5+ agents or when audit-log integrity becomes a customer-contracted requirement.
Drop one script tag on your product (or marketing site). Customers raise tickets without leaving. Origin-locked (only loads from your domains), rate-limited, and your brand on every interaction. The widget can be customised in color, position, and trigger behaviour.
Yes, via the public API. Use a server-side API key. Standard payload: title, description, severity, customer email, custom fields. We rate-limit at 120 req/min on the standard tier; higher limits available on bespoke contracts.
For ticket-based workflows, yes. For live chat, Klientele does asynchronous comments on tickets — not real-time chat. If live chat is core to your support, run Klientele alongside Intercom's chat module and pipe transcripts via the API.
Engineering shares the workspace. Bug tickets and feature requests live in the same view they'd see in Linear or Jira, with engineering-friendly fields (reproducibility, browser, MRR-of-reporter). Many teams replace Linear/Jira entirely; others sync via the API.
Yes. Status automation can auto-tag, auto-route, or auto-respond based on keyword matching, severity, or customer tier. Spam control built in via the rate-limited widget.
Pick the SaaS support template at signup. Be operating in 15 minutes. Free for 14 days. No credit card.