Jira is project management software for teams across a business, from engineering to marketing and operations; Klientele is a post-sales operating system for service businesses, including technology and IT service companies, that keeps client requests, time, retainers, invoicing and a client portal in one system.
Pick Klientele if any of these describe your operational needs.
We built Klientele. We still tell you when Jira is the right call.
Klientele cells name the plan a feature starts on. Jira's cells link to the Jira page each one was checked against (dates under Sources). Plans and prices change, so check before you decide.
| Feature | Klientele | Jira |
|---|---|---|
| Issue / ticket tracking | Yes — numbered requests, urgency levels, SLA hours | Yes — unlimited work items, customizable workflows source |
| Sprints | Yes | Yes — Scrum and Kanban boards, backlog source |
| Time tracking | Yes — built in | Yes — log time on work items source |
| Client portal | Yes — open work, approvals, outstanding bills | Separate product: Jira Service Management help centers and portals source |
| Capacity planning | Weekly capacity per person (Team and Agency) | Capacity management and Plans (Premium and Enterprise) source |
| Estimate vs actual | Yes — estimation calculator and accuracy report | Logged time compared with original estimate source |
| Custom fields | Yes (Team and Agency) | Yes — all plans source |
| Automation | Scheduled reminders and monthly retainer rollover; no custom automation rules | Yes — no-code automation, monthly step limits by plan source |
| Mobile app | Installable web app (iOS/Android) | iOS and Android apps on all plans source |
| Pricing model | From ₹3,999/month (Solo, 1 seat, invoicing included). Retainers from ₹11,999/month (Team, 5 seats). Tax included. | Free for up to 10 users; paid plans per user source |
| Free trial | 14 days, every feature, 1 seat | Free plan; 7-day free trial of Standard or Premium source |
Move gradually: new work starts in Klientele, work already under way finishes where it started.
Export the open issues you want to keep from Jira as CSV.
Create a Klientele workspace and choose the technology / IT services template. It sets up tickets, feature requests, projects, sprints and roles.
Add your clients in the app. Each Jira project usually becomes a Klientele client or a project under a client.
On the Team and Agency plans, import open issues as tickets from CSV (up to 100 rows per file, into one project), mapping columns to fields.
New tickets go into Klientele. Issues already open in Jira finish there. Time from the switchover date is logged in Klientele.
When nothing active is left in Jira, export what you need to keep and downgrade or cancel.
Klientele is a post-sales operating system that keeps client requests, workflow, time, retainers, invoicing and a client portal in one system, with templates for eight industries. Jira is built for a narrower or different job. If your bottleneck is the gap between doing the work, keeping the client informed and billing for it, Klientele is worth a trial; if you need Jira's specialist depth, Jira may fit better.
It depends on team size. Klientele charges a flat monthly price per workspace with a seat limit, not a per-user price: Solo ₹3,999 (1 seat, invoicing but no retainers), Team ₹11,999 (5 seats) and Agency ₹29,999 (20 seats), tax included. Compare that with Jira's current price for your number of users, plus any separate tools you would still need.
Yes, gradually. On the Team and Agency plans you can import open requests and ideas from a CSV file (up to 100 rows per file, into one project); clients are added in the app. Most teams start new work in Klientele from day one and let work already under way finish in Jira.
14-day free trial. Every feature unlocked.